Can I combine two tiers/rewards?
The best way to purchase two Limited Edition tiers is to make a second account. For instance, if you wanted a study and a full sized oil painting, you would need a second email address to setup a second Kickstarter account. The second Kickstarter account can be the same name as your existing account. This will allow you to purchase two Limited Edition items. If you want to combine two non-Limited Edition tiers, simply contact either Chet Zar or Mike Correll and they will tell you how much you need to add to your current pledge to get both items. You will have a chance to change your additional item once the campaign is complete, with BackerKit! Last updated: Fri, Aug 26 2016 3:45 pm EDT
How do I get the paintbrush add-on?
Simply remain at your current reward tier, and increase your pledge by $25! New Backers can also choose a new reward, for instance the $25 “Operator” reward tier, but pledge $50. If you have any questions message either Mike Correll or Chet Zar! Last updated: Fri, Sep 9 2016 2:34 pm EDT
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.